Standards & Expectations

To help keep our community safe and trusted, we’ve set benchmarks so as to achieve the Standards and Expectations for all of our hosts and travelers.

Our achievement is based on our interaction with members of the SmartLivein community. These standards are intended to gather together our existing policies into a single framework that will help members of the SmartLivein community better understand what to expect from us and what we expect of them.

Each enforcement decision is the result of careful and detailed work by a team of experts devoted to ensuring we take the right call. Our responses to violations of these policies have been and will continue to be based on the seriousness of the issue. We will strive to take the circumstances of each situation into account when reaching our enforcement decision, but we have limited discretion in our response to serious violations of the policies.
Our enforcement teams are made up of dedicated professionals, but they’re still human. So, in rare cases, enforcement decisions may be incorrect. If you disagree with a decision we’ve made, you can contact us and we’ll re-review the decision carefully. The definitions and guidelines are also to review.
Being always on the growing path of a learning curve the standards and expectations will evolve over time. Make sure to review the standards if you have any questions about a particular situation.

Booking Policy

NOTICE PERIOD & MINIMUM STAY

  • There is a 'lock-in' period of 6 months of continuous stay in SmartLivein managed property unless explicitly written in one’s agreement. If the tenant moves out of SmartLivein managed property before the end of 6 months (180 days), he/she will be required to pay an amount equivalent to one month's rent. The rent here corresponds to the rent on the last occupied bed/room/house.
  • If the tenant moves out before six months, he/she must pay one month’s rent, for not serving the minimum lock-in period.
  • Tenant has to provide 1-month’s notice period while vacating, without exception at any point in time, any shortfall in notice period will be charged on a pro-rata basis where the fees would be equal to the no. of days of shortfall of the 30 day period.
  • If a tenant moves out before six months of stay & doesn’t give any notice, he/ she shall have to pay 2 months rent (one month rent for lock-in breakage, one month rent for shortfall of notice)

MINIMUM LOCK IN PERIOD

If you decide to stay in the house, you shall have to stay in the house for a minimum of six months*. If you move out before six months, you shall pay a fine of one month's rent.

*Some cities may have a different minimum stay.

DEPOSIT PAYMENT TERMS

    • There is a 'lock-in' period of 6 months of continuous stay in SmartLivein managed property unless explicitly written in one’s agreement. If the tenant moves out of SmartLivein managed property before the end of 6 months (180 days), he/she will be required to pay an amount equivalent to one month's rent. The rent here corresponds to the rent on the last occupied bed/room/house.
    • If the tenant moves out before six months, he/she must pay one month’s rent, for not serving the minimum lock-in period.
    • Tenant has to provide 1-month’s notice period while vacating, without exception at any point in time, any shortfall in notice period will be charged on a pro-rata basis where the fees would be equal to the no. of days of shortfall of the 30 day period.
    • If a tenant moves out before six months of stay & doesn’t give any notice, he/ she shall have to pay 2 months rent (one month rent for lock-in breakage, one month rent for shortfall of notice)
  • The security deposit paid will be mentioned in the rental agreement.
  • Security / token deposit can be paid either by cash or online.
  • In the case where a tenant chooses to make an internal transfer or upgrade his/her current booking type, the difference in the amount of security deposit will be expected to be paid by the tenant before him/her making the actual transfer. In case the new rent is lower, the difference in SD’s is adjusted against the following month’s rent.

Security Deposit

RENT START DATE

  • The rent will start from rent start date, provided at the time of booking.
  • The rent start date can only be within 10 days of the available date.

PAYMENT TERMS

  • Tenant needs to pay the rent in advance, on or before the 5th of every month.
  • In case, the tenant is moving into a SmartLivein property in any month, the rent for that month (for the remaining no. of days in that month) has to be paid within 5 days of move in date e.g. for a move in on 15th, rent should be paid on or before 19th.
  • Late payment charges
    • From 6th to 10th of the month: INR 500
    • From 11th to 15th of the month: INR 200 per day for every day of delay.
    • Non-payment of rent post 15th of the month would result in breach of tenancy terms and the tenant would be required to vacate the scheduled premises immediately.
    • If the rent is not received by the due date as per the policies, SmartLivein reserves the rights to report the delay or non-payment to credit agencies which can impact the tenants’ credit score.

YOUR RENT DOESN'T INCLUDE

  • Monthly Electricity Charges
  • Monthly Water Charges
  • Any recurring charges for the maid, cleaning, garbage collection etc.
  • Any additional furnishing that’s not part of the SmartLivein package
  • Club House or Other Amenities, if charged by the Society, are not included in the SmartLivein package and it is at the sole discretion of the Society to allow/not allow tenants to use common society facilities.
  • "FOOD IS NOT PROVIDED; therefore is NOT INCLUDED IN THE MONTHLY RENT”
  • Cylinder Refilling
  • Power Backup Charges

ADDITIONAL SMART LIVEIN BENEFITS

  • Installed DTH / Satellite TV / Cable connection
  • Installed Internet (based on availability and feasibility of ISP during home listing)
  • Up to two free service visit per home (not per tenant), this does not include any material cost. Materials will be chargeable.

PAYMENT OPTIONS

  • Online via debit card/credit card/internet banking
  • NACH (auto debit from bank account)
  • Referral credits (up to 95% of the payment can be done through available credits )

DO’S

  • Maintain good relationships with tenants and roommates.
  • Flat should be well maintained, clean & hygienic.

DON’TS

  • Health hazardous materials are not allowed.
  • Pets are not allowed.
  • Alcohol & smoking are prohibited.
  • Creating disturbance to other tenants with loud noise is not entertained.
  • Do not violate any rules & restrictions of the community associations.
  • Friends are not allowed without written approvals from SmartLivein.
  • Opposite genders are strictly not allowed.

RULES

  • The tenant shall be responsible for his/her belongings in the Scheduled Premise and neither the owner, SmartLivein nor it’s vendors shall not be held liable/ responsible for the same.
  • Tenants must submit their Company ID proof, Government ID proof, Photograph, Permanent Address, Alternative Emergency Contact Numbers, MOVEIN forms.
  • Once house is handed over to tenants, all the furniture, electronics & amenities are your responsibility. In case of theft/loss and damage of any furnishing or appliance or furniture in the house, all the tenants staying at the scheduled premises at that point of time shall be held responsible.
  • A reasonable sum shall be deducted from security deposit of tenants towards compensation of the loss/ theft and damage or an amount as mentioned in cancellation & refund policy. In case the recovery amount exceeds the security deposit, the tenants shall be liable to pay the amount.
  • For general maintenance & showing houses to other tenants, SmartLivein employees or its affiliate agents may keep a copy of the keys of your house. We advise you to keep your valuables locked inside the cupboards & never leave them unattended in open places.
  • We shall not be responsible for any theft or accidental damage to your valuables in case of an untoward incident.
  • House should be vacated within maximum of 48 hours if at the association launches a complaint against the tenant.
  • SmartLivein is not responsible for the maintenance of any appliances that are fitted in the house, that the tenant has rented, although on demand SmartLivein may provide maintenance service and the same will be charged to the tenant.
  • Maintain your apartment very clean. In any Inspection, if SmartLivein finds unclean, tenants would be informed to clean up in 24 hours, if not cleaned SmartLivein would take the responsibility of cleaning and charges Rs 5000/- to tenants.

Cancelation & Refund Policy

CANCELLATION BEFORE MOVE-IN

  • If Tenant cancels booking before moving in, the token & security deposit will not be refunded.
  • If the tenant doesn't pay the remainder of the security deposit within 5 days of booking or 1 day prior to move in, whichever is earlier, your move-in shall not be considered.
  • REFUND ON MOVE-OUT

    • The security deposit shall be refunded, after deduction if any as per SmartLivein’s policies, within 25 bank working days from the day of move-out.
    • If the tenant decides to move out before completion of lock-in period (6 months of stay) with SmartLivein, one month's rent for lock-in breach will be charged, assuming one month’s notice is given.
    • Tenant has to serve 1 month of notice period without exception, any shortfall in notice period will be charged pro rata based on the shortfall in the number of days from the 30 day notice period.
    • If a tenant moves out within 6 months without giving one month’s notice, then rent for two months (which is the security deposit) will be deducted. In short, there will be no refund to the tenant.
    • Any unpaid rent, utility payments will be deducted from the security deposit.
    • Renovation charge of INR 1000 per bed shall be deductuded on opting to move out. This is a fixed charge which every tenant bears upon his/her exit.
    • Tenant has to pay for damages, on actuals, in case there’s some damage to the property or its belongings.
    • Tenant should Hand over all Company Assets before Move-Out to SmartLivein Employees, Otherwise will not be Processed and damages has to be paid by the tenant.

    REFUND MODE

    The security deposit shall be refunded, after deduction if any as per SmartLivein’s policies, within 25 bank working days from the day of move-out. All refund shall be processed via cheque or online transfer.

    MOVE - IN / MOVE - OUT POLICY

    • Move-in date can be rescheduled to any day as long as it is later than the Rent start date.
    • If the tenant decides to move-in before rent start date then the rent start date will be preponed to the move-in date. In such a scenario, the rent shall be calculated as per the rent start date clause.
    • If the move-in date is postponed the rent will start as per the Security Deposit and Rent start date clause. However, the utility charges and other charges will be charged from actual move in date.
    • Token and Security deposit need to be paid within 1 day before move in OR 5 days from the date of booking OR whichever is earlier.
    • Payments made in cash will be accepted for the security deposit or advance rent payment up to 48 hours before the time of move-in.
    • All necessary documents viz. address proof, identity proof, proof of employment, photograph etc., need to be uploaded within 48 hours from the time of booking or 1 day before move in date whichever is earlier. In places where owner approval is required, the time limit is 24 hours to upload the details.
    • Release of Beds will be done and will be available for booking to others if any of the aforesaid two conditions on Token/Security Deposit payment and Relevant Document upload is incomplete.
    • The tenant needs to schedule his move-in prior to actual moving into the house to avoid any inconvenience and for ease of relocation.
    • The rent agreement shall be delivered to the tenant after 3 days of move-in (after the free lookup period) and before 7 working days of moving in. In select cities like Pune, Mumbai etc., where e-agreements are disallowed, the agreement creation can take up to 45 working days. The agreement shall be delivered via registered courier or in-person to the tenant.
    • It is the tenant’s responsibility to initiate the move-out procedure. They need to log-in to www.smartlivein.com with their registered e-mail ids, go to My Account and Select Move Out. Other means like mails to Care, telephonic conversation with any employee, etc. will not be considered and entertained.
    • On the scheduled inspection date and scheduled move out date, if the tenant is not present or else the damages, if any, listed by the inspection team would be considered as final.

    MOVE-OUT DATE CHANGES

    • The date of move-in or move-out cannot be preponed or postponed.
    • In case of early move-out by the tenant than scheduled move out date, he/she move out by settling up the dues and scheduling a move out inspection on the day of his/her actual move out.
    • Extension of stay, if any, after the move out date is at the sole discretion of SmartLivein and the tenant has to pay the rent for the number of days extended in advance.

    CANCELLATION OF MOVE OUT REQUEST

    • A move out request can be cancelled at most till one day before scheduled move out date subject to availability and if the bed/room/house is not available, then the tenant can request for an internal transfer.
    • A cancellation charge of INR 200 will be applicable if the cancellation request is being made in cases where there is an instance of continuing rent default at the time of providing the move out request.

    Services Policy

    • For any third party service provided by our company, it is the responsibility of the third party service provider for any delivery as we will be coordinator support ONLY for the tenant.

    Inter/Intra-City Movement Policy

    • Inter-city relocation from one SmartLivein home to another is devoid of any charges.
    • Any internal transfer within the city before the move in date or after that, it will be charged at the rate of 1000 INR per transfer.
    • Upon acceptance of the internal transfer request charges will be applicable irrespective of whether the tenant wants to proceed with internal transfer or not.
    • Relocation and swaps/changes within the same houses as listed below can be done for a fee of INR 200
      • Bed swapping within the same room.
      • Room change within the same house.
      • Room booking to a Bed booking.
      • House booking to a Room booking
    • Charges for remaking the agreement may be applicable over and above these charges in selected cities depending on the local laws prevailing in the respective cities like Pune, Mumbai etc.

    Guest Housing Policy

    RESPONSIBLE HOSTING

    • Guests are not permitted to stay overnight without prior recorded consent of roommates.
    • It is the host tenant’s accountability as to the conduct of his/her guests in the premise & its consequences thereafter. Any financial losses incurred in such a scenario shall be borne by the host tenant.
    • Seeking flatmate's approval prior raising such requests so that it doesn’t cause any inconvenience to them is advised to the host tenant. In case the approval is not obtained, the tenant is expected not to host any guests.
    • Pets are strictly not allowed in the scheduled premises.

    Safety & Security

    • SmartLivein houses are situated in various cities across India in reputed society and safe and secure premises. In order to maintain a peaceful environment in the society, nuisance or misconduct of any kind including, but not limited to playing loud music beyond the permitted time limit, drinking/smoking in society corridors/premises and consumption/use of illegal and banned substances are not allowed in SmartLivein houses and communities.
    • Disputes of any kind among the tenants are better resolved amongst themselves desirably. Involvement of SmartLivein is not beneficial and hence undesirable.
    • In the occurrence of violation of any rules as stipulated herein or as contained in the leave and license agreement, SmartLivein on behalf of the owner, reserves the right to, issue appropriate notice including but not limited to Eviction notice to the tenant or charge a penalty amount of 5000 INR or more at its sole discretion.

    Theft & Damage Policy

    Personal Belongings

    • The tenant is responsible for his/her belongings and valuables in the Scheduled Premise and neither the owner, Smart livein nor it’s vendors shall not be held liable/responsible for the same.
    • For general maintenance and/or showing the scheduled premises to any prospective tenants, SmartLivein shall keep an extra key of the scheduled premises. It is hereby advised to all the tenants to keep their valuables locked inside the cupboards and not to leave them unattended.

    Home Furnishing

    • In the case of theft/loss and damage of any furnishing or appliance or furniture in the house, all the tenants staying at the scheduled premises at that point of time shall be held responsible.
    • A reasonable sum shall be deducted from security deposit of tenants towards compensation of the loss/ theft and damage or an amount as mentioned in cancellation & refund policy. In case the recovery amount exceeds the security deposit, the tenants shall be liable to pay the additional amount.
    • For general maintenance & showing houses to other tenants, SmartLivein employees or its affiliate agents may keep a duplicate of the keys of your house. We advise you to keep your valuables locked inside the cupboards & never leave them unattended under any circumstance to avoid any inconvenience.
    • We shall not be responsible for any theft or accidental damage to your valuables in case of an untoward incident.

    OFFERS

    Offer Policy

    • Tenants need to apply the offer code to avail the offer rolled out by SmartLivein.
    • The tenant must apply the offer code in order to avail the benefits from the policy.
    • The tenant must have completed 1 month of stay with SmartLivein post move-in, in order to claim/redeem the credits.
    • Credits received may vary depending upon the ongoing promotion.
    • Offers are applicable only once per booking.
    • Credits cannot be redeemed for cash under any circumstances.
    • Credits can be used to pay for SmartLivein services including monthly rent.
    • A maximum of 95% of the available credits can be used per transaction.

    GENERAL POLICIES

    • Keys for the main door of the house and particular rooms are provided to all tenants.
    • In case of loss of keys, the tenant can make a duplicate key on his/her own request SmartLivein to do the same. In case, the tenant requests SmartLivein, a charge of INR 250 will be levied in addition to the actual cost incurred for making a duplicate key.
    • All issues (non-structural) to be borne by tenants from the time of receiving the keys.
    • SmartLivein is not responsible for the maintenance of any appliances that are fitted in the house that the tenant has rented, although on demand SmartLivein may provide maintenance services and the same will be charged to the tenant as part of our value added service provision.